Digital Book World Discoverability and Marketing Recap
Posted by Sara Ramsey Oct 10 2012, 12:01 am in Amazon, ebooks, Facebook, Marketing, Sara Ramsey, Twitter
I attended the Digital Book World Discoverability and Marketing conference in NYC two weeks ago, and I wanted to share my key takeaways with all of you. The conference was geared toward publishing professionals – marketers, publicists, and all the people responsible for launching ebooks and getting them discovered by readers. There were very, very few authors in the audience; I know Bob Mayer was there, and a few authors gave programs during the session, but this was truly a marketing conference. I’m kind of a geek for marketing (even though I also secretly despise it), so I found myself loving/hating all of it – but your mileage my vary, of course!
These are the most interesting insights/tidbits I heard during the conference…if you want more detail on anything, leave a comment and I’ll see whether my notes are helpful:
1) If you take nothing else away from this post, know this: the importance of mobile (smartphone/tablet) browsing is increasing dramatically. The head of industry for publishing at Google shared some Google search stats, and the eyepopping one was that in 2010, 93% of Google queries came from computers; now, it’s 72% and still dropping fast, with those other 28% of searches coming from mobile. Mobile search is only going to continue to grow.
What this means for authors: you must make sure that your website looks great on smartphones. For me, my website traffic in the last month (1943 unique visitors / 2571 total visits) was 41.9% on mobile devices – the iPad was 50% of my mobile traffic, iPhone was ~25%, and a variety of Android phones and Kindle/ereader tablets made up the rest. If someone is reading your book on a mobile device and searches your website to learn more, you want them to see a great website optimized for smartphones. This means *no Flash* (flash doesn’t work on iPads), quick loading, etc. Test your site on mobile devices, and if you don’t like how it looks, work with your web designer to fix it.
2) Your Amazon book page is like your book’s homepage on the web. We heard from Jon Fine, the Director of Author/Publisher Relations at Amazon, and his main point was that when someone searches for your book on Google or other search engines, they’re almost certain to see the Amazon page for your book at the top of the search results. You want that page to be as good as possible, with reviews, product descriptions, etc., and a robust author page that gives as much information as possible about your works.
What this means for authors: do as much as you can with Author Central. You may not be able to control your product descriptions (often the publisher is responsible for this), but you can do a lot on Author Central – regularly update your bio, add videos, add your Twitter feed, add your blog feed, etc. You can also add extras about the book through Shelfari (Amazon’s Goodreads competitor), which show up on the product page for your book. Just a little bit of effort on Author Central can make your presence more robust, which helps you show up higher in search results.
3) Email marketing is a bigger sales driver than any social media platform. Jessica Best from Emfluence Marketing said that for every $1 she spends on email marketing, they drive $28 in revenue. I don’t think that these stats are perfectly accurate for authors maintaining their own email lists – but purely from a time/money spent perspective, my (very infrequent) newsletter is more valuable than anything I’ve done on Facebook, Twitter, etc. It costs some amount of money every month to maintain a mailing list through a mailing list manager like Mailchimp or Constant Comment – but the people who sign up for your mailing list are interested in what you have to say, and you can use Mailchimp to track how many people open it, make sure that it looks good on smartphone mail clients before sending it out, and see how many people subscribe/unsubscribe every month.
What this means for authors: build your email list. Facebook or Twitter could go away tomorrow, but if you own your mailing list, you can always reach your biggest fans. Key caveat: do it ethically! Don’t violate CAN-SPAM law (or public opinion) by adding people without their permission. But I make joining my email list a key way to enter my contests, and I can track to see how many of those people stick around when I send out my next newsletter. I also have a link to sign up to my mailing list in my ebooks – this is easier to do if you’re self published, but it should be obvious how to sign up for your newsletter as soon as someone hits your site. Use something like Mailchimp or Constant Comment, which will help to make sure you don’t break CAN-SPAM law and also help you track stats.
4) Get a few metrics you can measure consistently and act upon – and then track them. Angela Tribelli from HarperCollins spoke about the importance of metrics, which I totally agree with. But it seems that most authors (and I’m guilty of this myself) obsess over their Amazon sales rank but don’t track anything else. Instead, you can track things that you can actually impact – visits to your website, newsletter signups, Twitter follows, Facebook likes, contest entries, etc. Then, if you do a blog tour, for example, you can see whether there’s any increase in averages for those stats in the days/weeks after the tour – if you don’t see any lift beyond your average, it might tell you not to do a blog tour again.
What this means for authors: pick your stats, track them, but don’t obsess. Daily tracking of things like Twitter or Facebook likely isn’t helpful. Instead, you can pick a day of the week or a day of the month, write down all your stats, and ignore them until the next time you need to track them. For me, this helps to decide whether to invest money in a giveaway, whether to spend more time on Twitter, whether to spend money promoting a post on Facebook, etc. This can also be helpful for showing publishers that you’ve built a platform – if you’re able to show steady growth and things you’ve done to grow your platform, this could theoretically help to get a deal.
5) Final thoughts: the jury is still out for me, but I’m starting to believe that it’s less important to do blog tours before a release and more important to spend that time making sure that your profiles and information on all the major platforms are thoroughly updated and have as much info as possible about your latest books. Obviously your website is key to this – your website should always be updated, even if you don’t treat it like a blog. But your Author Central page, Goodreads and Shelfari profiles, Facebook, Twitter, and any other outreach methods you use should be updated regularly so that search results are accurate. The primary goal is to make sure that anyone searching for you or your books finds out how to buy them! The secondary goal, with the help of a good web designer, is to figure out how to get your own site or book higher into the general search results for terms like ‘regency romance’ or ‘best contemporary romance’ – that’s a much harder nut to crack, but it’s worth thinking about.
But I’m not an expert, and I would love to hear what you think – what’s worked for you, what hasn’t, and where you’re focusing your efforts. I’m looking forward to your comments!